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  1. Kinguin
  2. Issues with delivered products
  3. Do you have an issue with the product you have purchased? Please check the articles below:

Do you have an issue with the product you have purchased? Please check the articles below:

  • How can I contact Kinguin support?
  • What happens if my key is invalid or revoked?
  • How to record video proof?
  • Why are screenshots required?
  • How can I contact you?
  • How to take a screenshot?
  • Where can I find my key?
  • How to report a faulty key?
  • How to contact a seller?
  • When I try to activate my key I receive an error message, what should I do?
  • My Xbox balance has disappeared. What can I do?
  • Why did I get a link instead of a key?
  • Where can I check if the key can be activated in my country?
  • Will this game work on my computer?
  • I have technical problems with my product, what should I do?
  • How to activate the game?
  • The merchant is not replying to my case.
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