If you have already created report in the Resolution Center, we would like to ask for a little patience in resolving the case. The merchant should reply to your queries in 12 hours, but if you are not provided with a solution after 12 hours, the button “Escalate the case to Kinguin Support” should be available. After that, our customer support team will be able to assist you.

If the support’s help will be needed at any point during the conversation with a seller, do not hesitate to use this button as well.