Screenshots serve as crucial evidence when reporting a case. They help to understand the nature of the problem and whether you are following the product activation instructions correctly.
While we recognize the frustration of not being able to make your purchase work, providing screenshots is essential to address the issue effectively.
Without screenshots, it becomes challenging for both the merchant and Customer Support Team to address the issue effectively and assist you promptly.
We understand privacy concerns. If any highly sensitive information is visible in the screenshots requested, feel free to blur it for your comfort.
Rest assured, properly captured screenshots are key to achieving the fastest resolution of your issue.