Technical problems such as bugs, issues with the performance, lags during the gameplay, etc. can be encountered after activating the key. If in this case the issue appears and is directly related to the product/game, we can only encourage you to contact the official operating platform support. We may also suggest checking the problem on the games forum or other related websites as there can be already published solutions. Also, some issues may appear due to not meeting all necessary system requirements which can be found on the “System requirements” tab under the product offer on our website. 

Note: Please keep in mind that the already activated product can not be removed or deactivated from the account, so in such cases, a refund is not possible.