Kinguin Balance is Kinguin’s in-store currency, and as such, it is the most frequent and fastest method of issuing a refund.

If this option does not suit you and you would like to receive a refund to your original payment method (the method you have used to pay for your order) please:

• Make sure that the Kinguin Balance is not spent, and the whole refunded amount remains untouched.
• Contact us about your preference via the ticket. You can send a message in the already existing ticket or create a new one here: https://kinguin.zendesk.com/agent/dashboard