If you have purchased a pre-order key, please keep in mind that:

Release delivery date: Pre-order keys are dispatched on the European release day, sometimes with a chance of being sent one day before the release provided a merchant uploaded them to the stock. It is worth mentioning that the product delivery is through the whole release day, and may not always occur at midnight. The various factors of the key distribution may have an impact on the specific delivery time. You can check the exact date in the product description on our website.

Patience: If the release delivery date appears and you still haven’t got the key we would like to kindly ask you for patience. Since the delivery time can vary, it is possible that the product will be delivered soon. If your key is still missing and a long time has passed, please contact us via the ticket so we will be able to determine the issue. You can create a ticket by using this link: https://support.kinguin.net/hc/en-us/requests/new

Cancel the pre-ordered key: If you wish to cancel the pre-order, you can do it here.