My offer was blocked. What can I do?

Your offer could be blocked for different reasons.
If it was blocked due to too many reports, please make sure you have responded to all reports made by customers, and if the stock was faulty change the keys.

If your offer was simply blocked please check your ticket system here: https://kingu.in/MyTickets as we might have already contacted you regarding the possible issues with the items.

If your offer was blocked for verification purposes:
- the item is software product - we will contact you via ticketing system regarding Proof of Purchase of the item
- the item is prepaid product - please contact us via livechat to unblock the offer
- the item is indie valley - the product can not be unblocked, as it can be sold only by the official developer of the game

You can request the unblocking of your offer with our bot. You can do this in the merchant dashboard (green) by pressing "livechat with kinguin support" under the "dashboard" tab and navigating through the bot.

To change the client dashboard (orange) to the merchant dashboard (green) press the slider on the right at the very end of the tab list.