Recommended channel of contact: If you encounter any problems with a purchased product, we suggest creating an account and reporting your problem via the Resolution Center using the following link: https://www.kinguin.net/app/dashboard/createreport. This is the most efficient way to obtain quick resolution, as it will allow us to contact you directly to the seller who should be able to help resolve your issues. In case the seller is unable to help you or you are unable to reach an agreement with the seller, you will be able to escalate the report to Customer Support through an in-built functionality.
Alternatively, you can contact our Customer Support team:
- Directly by submitting a request via this link: https://support.kinguin.net/requests/new
- By sending us an email to firstname.lastname@example.org
- Write to us at: 8/F On Hing Building, 1 On Hing Terrace Central, Hong Kong or Kinguin, ul. Nowogrodzka 50/515, 00-695 Warszawa.
Please provide all details of the issue you're facing (e.g. description of a problem, preferred contact method, screenshots), along with your order information and any relevant documents, so our team can assist you without any delay.
Our customer support team is doing everything possible to resolve all issues as fast as possible. However, as all products are purchased from third-party sellers and accessible at third-party platforms (e.g. Steam, Epic Games), some compliant processes may require a longer time to verify the issue.