- Product is different or is not including all of the contents as intended, ex. your key is missing DLC or additional items.
- Product does not include the language that is shown to be included in form of maps under the main pictures of the product.
- You have purchased the product, that should be activated in your region, but are region-blocked/not available in your region.
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://www.kinguin.net/app/dashboard/createreport.