Certain products come in a different format, e.g. altergifts.
Please make sure to check the "Key activation details" tab on the product page to find the activation guide.
If you are still having issues activating the product please contact us via Resolution Center.
There are certain products that come in different formats, such as for example Altergifts.
Please make sure to follow the instructions provided in the "Key activation details" tab. You will find all the necessary information about product activation included there.
In case you are still encountering issues while activating the product please contact us via Resolution Center using the following link: create a Resolution Center report. The merchant and the customer service will shortly provide you with a solution.