EurBalance is Kinguin's in-store currency. It allows you to purchase goods without an additional payment fee.
In order to use eurBalance, please choose the product you would like to purchase and press “Buy Now” - you will then be redirected to the “Checkout” page where you can find the eurBalance slider.
In order to apply the funds, you should use the slider that is located in the right section of the page, below the order totals. By moving it, you should see the amount you are going to spend. The price will be automatically updated.
We suggest using Euro as a currency for the eurBalance to work properly. In case the price does not change, please double-check if you have indeed used an amount higher than 0.00 Euro. If the issue persists, please use an amount that is 0.01 Euro less than your current eurBalance value.
In order to finish the purchase, please click on “Place order” or the similar option respective to the payment method used (such as "Pay with PayPal"). If you used your eurBalance to pay for the entire order, the method should adjust to the balance one - you can also simply select it as a method in the first place (it is marked as "1 eurBalance), which we recommend. To complete the purchase placed fully in balance, simply press “Place order”.
Regarding issues with applying discount codes so the order can be placed fully with balance after a rebate is applied, we recommend using the discount code on an order placed with one of our cryptocurrency payment methods (such as Bitcoin or Ethereum). Such methods do not have any fees related to processing the payment, therefore you will see if the total cart value (with the tax and Service Fee included) actually will allow to cover the order in balance fully.
If you used your eurBalance in order and the main payment method transaction has failed, the balance spent amount should be returned automatically. If it is not so, please let us know and we will address it manually by contactin us via https://kingu.in/ContactSupport