I purchased the wrong key, can I return it?

You may return the wrong key, provided that it was not claimed (displayed). 

To do so please contact our Customer Support team directly by submitting a request here: https://support.kinguin.net/requests/new, send us an email to help@kinguin.net, write to us at 8/F On Hing Building, 1 On Hing Terrace Central, Hong Kong or Kinguin, ul. Nowogrodzka  50/515, 00-695 Warszawa.  

After the key has been claimed (displayed) we may not be able to grant refunds.

To ensure the fastest refunds, refunds are processed to our in-store currency, Kinguin balance. This allows you to immediately be able to purchase new products without waiting for payment processing. You may access your Kinguin balance by creating a new account or logging into your existing account using the email used for Guest Checkout. If you prefer a refund to your native payment method, please contact our Customer Support.