You should receive an email confirming your refund status and instructions to claim reimbursement. To ensure the fastest refunds, refunds are processed to our in-store currency, Kinguin balance. This allows you to immediately be able to purchase new products without waiting for payment processing. You may access your Kinguin balance by creating a new account or logging into your existing account using the email used for Guest Checkout. If you prefer a refund to your native payment method, please contact our Customer Support.